Whether you’re managing a frontline team or leading a large organisation, Solace Training UK provides bespoke, adaptable solutions designed to fit the real challenges your people face.
Who’s it for?
Any team in customer-facing, high-pressure, or challenging roles (e.g. healthcare, leisure, housing, hospitality, retail, transport, local authority, port operations).
- Delivered in person at your workplace
- For groups of 10 or more
- Typically delivered as a full-day workshop (with multi-day and industry-specific options available)
- Practical sessions with role-play, real-world case studies and discussion
- Early conflict recognition and triggers
- Verbal and non-verbal communication
- De-escalation strategies
- Legal considerations (including UK law on the use of force) – or – Legal considerations (including understanding the boundaries of appropriate response and the UK legal framework around managing conflict)
- Emotional intelligence and self-awareness
- Staff who can identify and respond to conflict early
- Increased safety and confidence across teams
- Fewer escalated incidents and reduced disruption to business
- Greater legal and procedural awareness
Who’s it for?
Leadership teams, HR departments, operational managers, or organisations seeking a long-term strategy to improve workplace safety and communication.
- Conflict audits and organisational reviews
- Development of internal conflict management policies
- Support creating communication frameworks and staff guidance
- Bespoke conflict prevention planning
- One-to-one or small group consultancy sessions
- A proactive, strategic approach to conflict prevention
- Clear internal policies and protocols
- Stronger communication across teams
- A more supportive, resilient workplace culture
Who’s it for?
Lone workers, security staff, housing teams, care providers, public transport employees – anyone at higher risk of facing volatile situations.
- Delivered in-person, at your site
- Practical, scenario-led sessions
- Sessions are tailored to the specific risks and realities of your working environment.
- Situational awareness
- Personal safety strategies
- UK law and legal framework
- Evacuation planning and incident response
- Greater awareness and confidence
- Improved preparedness for volatile situations
- Legal understanding of self-protection
Who’s it for?
Security professionals who want to strengthen their skills, boost operational confidence, and take their frontline performance to the next level.
- Delivered in person at your workplace
- Tailored to the real-world challenges of your team
- Available as standalone sessions or part of wider development programmes
- Advanced conflict management and de-escalation strategies
- Situational awareness and professional judgement
- Legal considerations and decision-making under pressure
- Building confidence, composure, and professionalism in high-risk environments
- More confident and capable security professionals
- Better risk management and incident response
- A skilled, composed, and proactive frontline team
Who’s it for?
Teams of any size in any sector – especially those navigating change, experiencing interpersonal tension, or looking to strengthen relationships and communication.
- Delivered in person at your workplace or chosen venue
- Interactive, practical sessions customised to your team’s needs and challenges
- Can be booked as a standalone session or built into ongoing development programmes
- Understanding individual and group communication styles
- Identifying and managing sources of tension
- Collaborative problem-solving and shared goal setting
- Tools to foster respect, trust, and mutual accountability
- Improved team cohesion and morale
- Reduced conflict and more constructive collaboration
- A healthier, more resilient workplace culture
- Counter-terrorism awareness
- Emotional intelligence & negotiation techniques
- Post-incident decompression & wellbeing support
These can be integrated into workshops or delivered separately as standalone modules.
Industries We Work With:
Healthcare, hospitality, leisure, security, retail, transport, care, housing, local authorities, port operations, public services, lone working environments and more.
If your workplace deals with people, pressure, or risk – we can help.