A real-world approach
Life doesn’t always feel balanced. Pressure, deadlines, difficult customers, and internal disagreements can all contribute to workplace conflict.
At Solace Training UK, we design practical, tailored training that gives your team the tools to:
- Recognise signs of conflict early
- Communicate effectively under pressure
- Manage difficult interactions calmly, with confidence and professionalism
The Solace Method
Our structured Solace Training UK Method gives staff a clear, simple framework to manage conflict effectively in the moment – even under pressure.
S: Situation & Safety
O: Observations
L: Listening & Legality
A: Assess & Ask
C: Communication Styles
E: Engage / Evacuate
About the Founder
Taz Dugri brings over 3 decades of experience from the Royal Navy and British Police.
With specialist knowledge in public order, covert operations, and high-pressure decision-making, Taz combines operational expertise with academic qualifications to deliver practical, grounded training for real-world situations.
He’s taught frontline officers and civilians alike, focusing on communication, personal safety, negotiation, and de-escalation.
This unique mix of frontline experience and formal training makes Solace Training UK workshops relatable, practical, and highly effective.
What Drives Us
We believe everyone has the right to feel safe and supported at work. And that starts with equipping people with the skills to navigate difficult situations, defuse tension, and support one another with calm, confident communication.